Privacy Policy

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Hello Forge Social is a UK-based social media management and content creation business. We are the data controller for the personal information described in this policy. Contact us at helloforgesocial@gmail.com

We may collect your name, business name, email address, phone number, enquiry details and any information you choose to provide. If you become a client, we may also collect billing, project, content and account-access information needed to provide our services. Our website may collect basic technical and cookie data.

 We use personal information to respond to enquiries, prepare quotations, manage client contracts, deliver services, issue invoices, maintain records, secure our website and comply with the law. Our lawful bases are taking steps before or performing a contract, our legitimate interests in operating and improving the business, legal obligations, and consent where required. 

 We do not sell personal information. We may share it with trusted providers supporting website hosting, email, payments, accounting, analytics and social-media services, or with professional advisers and authorities where legally required. Some providers may process information outside the UK; where they do, we rely on appropriate UK-approved safeguards. 

 Enquiry records are normally kept for up to 12 months. Client, contract and financial records may be kept for up to six years after the business relationship ends, or longer where required by law or an ongoing dispute. Information is securely deleted or anonymised when it is no longer needed. 

 Depending on the circumstances, you may have rights to access, correct, erase, restrict or transfer your personal information. You have the right to object to certain uses of your information. Where we rely on consent, you may withdraw it at any time. To exercise your rights, email helloforgesocial@gmail.com. 

 If you have concerns about how we use your information, please contact us first at helloforgesocial@gmail.com. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113. We may update this policy when our services or legal obligations change. Last updated: 7 August 2026.